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What You Need to Know

A new PayPal scam is tricking users by sending real invoices directly through PayPal’s system, making the emails look completely legitimate. Scammers open fake PayPal Business accounts, which allows them to send genuine PayPal invoices that bypass traditional spam filters. The invoice includes a link to “View and Pay Invoice” — which actually takes victims to PayPal — along with a fake customer service number. When victims call the number, scammers posing as PayPal representatives convince them to download remote access software to “fix” the issue. Once installed, the scammer gains full control of the victim’s device, exposing passwords, financial accounts, and personal data.

This scam is particularly dangerous because it exploits trust in PayPal’s platform and mimics the behavior of authentic customer service interactions. Victims may believe they are dealing with PayPal because the invoice originates from PayPal’s servers, but in reality, the customer service line connects directly to the scammer. Once remote access is granted, cybercriminals can steal sensitive data, install malware, or lock users out of their own accounts.

What You Should Do

If you receive a suspicious PayPal invoice or email, take a moment to pause and verify before acting. Here’s how to stay safe:

  • Do not click links or call numbers listed in suspicious invoices or emails. Instead, log in directly to your PayPal account through the official website or app to verify if the invoice is real.
  • Use the official PayPal customer service number (1-888-221-1161) found on PayPal’s website — not in an email.
  • Never grant remote access to anyone claiming to be PayPal support. Legitimate representatives will never ask for that.
  • Enable two-factor authentication on your PayPal and email accounts to reduce the risk of account takeover.
  • Watch for urgency tactics — real companies do not demand immediate action or threaten penalties.

Remember, real PayPal invoices include your full name and account details, not just an email address. If something feels off, it probably is.

Think you are being scammed? Call our scam hotline or email us for help:
(801)-724-6211
scamwatch@invisus.com